Our Return Policy

All returns must go through the Humble Root customer service as couriers do not have the ability to approve returns. To start a return you can fill the form below for a response within 1 business day. You may also contact customer service directly at (916) 793-5182.

Defective

  • Item must be returned within 3 days from purchase to be eligible for refund or exchange
  • Must have original packaging and product​
  • Refund or exchange will be brought to customer at no additional costs​
  • All refunds or exchanges will be processed and delivered within one business day of return request approval.​
  • If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​

Unopened Products

  • Item must be new, sealed, and come with complete packaging.
  • If requested item is out of stock a replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.
  • There is a $10 restocking fee for returned items. The fee can be waived with a new purchase that meets the minimum delivery amount.​
  • No refunds or exchanges are available for smoking accessories.​ If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​
  • We reserve the right to approve or deny any refund or exchange.​

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